REGOS keeps CRM cases, chat, and call recording files in one workspace. This integration adds post-call quality control: when a case receives an audio recording, the service transcribes it with OpenAI, selects the matching template, and leaves a clear review for the supervisor.

• The transcript is posted as a private message in the case chat.
• AI selects one configured template and scores the dialog against company rules.
• IVR, auto-attendant, hold music, and system phrases remain in the transcript but are not counted in the operator score.
• The result can be saved through Ticket/SetSupervisorReview or posted as a second private chat message.
• For non-Russian dialogs, the result can be translated to Russian, Uzbek, English, or kept in the original language.
• The comment clearly states that the review was generated by AI using the manager's rules.