The integration brings Telegram customer conversations into CRM and keeps the full message history in one timeline. Managers reply from CRM, while customers continue chatting in Telegram.

• Incoming messages are added to the request card automatically.
• Team replies from CRM are delivered to Telegram.
• Messages and files stay in one place.
• If needed, customer phone numbers can be requested and saved during the conversation.

This is ideal for teams that need faster response times, transparent communication, and better service control.